We're all living in a world of rapid change. The way we work has been fundamentally altered by the COVID-19 pandemic, and many businesses have had to adapt to hybrid and remote work models. In my ...

During the height of the COVID-19 pandemic, almost all contact center agent jobs shifted to a work-from-home model. And now that the pandemic has basically come to an end, many of those jobs have ...

OpenAI’s ChatGPT is the hottest artificial intelligence (AI) app in cyberspace right now, wowing users with its ability to come up with seemingly human text, including articles, stories, computer code ...

Headlines announcing Klarna’s AI pullback were wrong, its CEO says. Instead of retreating, it’s handing more tasks to the bots. Klarna’s AI push has been the loudest, if not the boldest, attempt to ...

From graph databases to automated machine learning pipelines and beyond, a lot of attention is paid to new technologies. But the truth is, none of it matters if users aren’t able to handle the more ...

Graduate unemployment is set to rise as AI agents replace entry-level workers Palantir and Amazon already expect human headcounts to decrease ServiceNow says AI agents can do customer service work ...

Pictured, from left, are Kayli Rodrigues, assistant general manager, Doubletree by Hilton – Jamestown; Brandon O’Dell, area operations director/GM, for Doubletree by Hilton – Jamestown; Amber Huber, ...