LiveVox, a provider of cloud contact center solutions, today announced the availability of a cloud predictive dialer with virtually unlimited line capacity for telesales call centers. The patented ...

The technology used to reach out to customers is undergoing a digital channel transformation, similar to the ongoing evolution from voice-only to digital-first inbound contact center interactions.

Predictive dialing can be an asset for a call center and call center agents. We cover the definitions and key components. A predictive dialer empowers call centers to ensure their agents are effective ...

The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Before choosing between a predictive dialer and a progressive one ...

Talkdesk 20-in-20 continues with new products and enhancements, adding proactive capabilities for companies to efficiently and effortlessly connect with customers through personalized sales and ...

Modern businesses need automation to enhance productivity and streamline corporate processes. Call centers choose between two options: a progressive vs. predictive dialer. Which is better? Editorial ...

MAYS LANDING, N.J., Sept. 13, 2011 /PRNewswire/ — Global Connect, the leading provider of cloud-based hosted dialing and communication services, announces the launch of GC1 Peak Dialer, a hosted cloud ...

How to Decide Between a Power Dialer vs Predictive Dialer Your email has been sent When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn about both types of auto dialers ...